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CamelKnight
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Last update: 20-06-2017

Most of the questions I've encountered here are basic problems which are fairly easily solved. In this thread I attempt to throw a bunch of the solutions to your problems together. Hopefully you'll be able to solve your problem with any of the solutions provided. If not, please post your question either here or in a new thread and we'll get back to you as soon as possible :) (Please note that this thread is a work in progress so additional solutions may be added later)

If you have a solution to a problem but don't find it in here, don't hesitate to post your solution! 

First off: Have you read this thread yet? Not only is it a nice welcome to our (not-so-)new forum, it also provides some answers to problems you might have.
If you can't find your answer here, you might want to try https://support.soompi.com for basic help questions or ask a mod directly. Don't worry, we don't bite :) (well, I don't. But I hear @MadraRua does. She's been vaccinated though)

 

Functions:
Have you always been wondering how you might do this or that on our forum? You can find an extensive list right here. For your convenience I've selected a few of the most used functions and posted them here. 

How to post a image:
Click the “Insert other media” button on the bottom right of the editor, and click “Insert image from URL”.
An even easier way to post a image is to go directly to the picture and copy it with CTRL+C. CTRL+V will place it in your post.
Another option is to rightclick the image and click "save link address" and paste the link in your post. Hitting enter after the link will copy it. 

  miss A’s Suzy Humors Fans with her Playful Personality

Good job captain! :)

 

How to embed a Youtube video to your post:
Go to your favorite video on Youtube and copy the link.The link must not have extra stuff at the end like &t=6m3s. You can also pick a different video if you're too embarrassed with your current favorite. We try not to judge your taste in music. When you've done that, just paste the link into your post and hit enter. 

 

How to tag someone in your post:
Another usefull function of the forum is the option to tag your chingu (or oppa, hyung...). Your friend (or.. well... you know) will receve a message that he/she's been mentioned in your post. 
All you need to know is their username. As mine is CamelKnight, you would be able to tag me into a post with adding an @ in front of my username. So @CamelKnight mentions me. When you write an @, a dropdown list of all users will become visible. It may take a second or two to load and the more letters of the username you type, the better the selection will be.

Hey look, I've got a mention! :D

 

How to add a link to your post:
In order to post a link to a different thread or website, simply copy the link, and you can either post it as you would normally with CTRL+V. If you want a word to contain a link to your website, just highlight the word you want and click the link option in the bar above your post (looks like an 8 lying down)

 

How to post a spoiler:
 

Spoiler

Just click the eye-sign at the top of the bar where you can also choose emoticons, font and font size. It will add a block with a Spoiler mention above it. Type in it to fill your spoiler.

Click and type outside of it to go back to normal posting :)

 

There are plenty more features. I've only listed those who are used most often. If you want to know what else you can do, please take a look at this list. I'll add some basic troubleshooting a bit later :)

 

Basic troubleshooting:

Most of the problems you encounter are not so much problems with Soompi, but problems with your browser or a piece of software you're running. This may sound odd since these problems often arise when we perform changes on our end. Fact is though that sometimes your browser doesn't pick up on those changes. So here are a few solutions for you to try out before screaming murder and fire (which is a literal translation of a dutch proverb :tongue: ):

I can't log in because I lost my password or username:
Hmmm... that's quite silly of you! But, we're here to help so here goes. When you try to log in, there's an option to recover your password. We will ask for either your username or emailaddress. Fill that in and we'll send you a link to reset your password.
Forgetting your username is even sillier and it's going to be a bit difficult. Remember your last post? What did you write about? Was it that awesome new cat video you saw on Youtube? Your confession to one of the guys from your preferred boy/girlgroup? Or perhaps to your favorite moderator (I'm not saying you did, I'm not saying you didn't....)? Find that post and you'll have your username again! :)

I can't log in:
We recently (november/december 2016) had a problem where users were unable to log in. The site said they had already logged in on soompi.com but the forums said they weren't. This problem is often easily solved. Try logging in. No, seriously. First log out of soompi.com, then log back in. This should solve your problems.

I can't see my latest post, update, something else:
This problem usually has to do with a corrupted cached page or corrupted cookies stored on your computer. Cookies and cached pages (or history) are used to store information about your session at soompi.com on your computer to make sure the pages load faster. It's easier to tell your computer that a certain page has not changed than to have it download the entire page again, right? Corrupted does not mean someone else licked your cookies, but instead you tried to download chocolate chip cookies but your computer thought you wanted regular cookies. We can't have that so let's download those chocolate chips again!
After each step, close your browser and reopen it.

  • First, try refreshing your browser with CTRL+F5. This will bypass your cache and fetch the entire page from our server. If it works, it will overwrite the bad cached page and you've got chocolate cookies.
  • If that doesn't work, it's going to be a bit tricker as you will have to remove your browserhistory. Depending on your browser you may or may not be able to select only the data from soompi.com. Chrome for instance will let you search for specific pages and delete only those you want. For detailed info about how to clear your history go here. Note that this website does not show you how to delete a specific website only. For Chrome you can simply go to History (CTRL+H), search for soompi.com (top right) and tick all the boxes for soompi.com. Scroll back up and select "delete all selected" or something similar.
    There's no need for you to remove all your history or all your history of soompi.com. Remember when it worked fine? Select all the pages up untill one day before it didn't and remove those pages.
  • If that doesn't work either, you'll have to remove cookies. This solution also doesn't require you to remove everything. Just from those days it didn't work. Ofcourse, if you want to be sure, you can delete everything. It's no big deal. 
    For detailed info about how to delete your cookies go here. Again, this website does not show how to remove cookies for soompi.com only. For Chrome, go to Settings (the 3 dots or bars at the top right), scroll down to Privacy, click Settings For Content and click All Cookies And Sitedata. Please know that I translated these from Dutch so the English settings may be slightly different. I'm immensely sorry my mother language is a different one from yours (well, in most cases at least).
  • If that doesn't work, your problems may be due to an antivirus program that's blocking your access to soompi.com. This solution is only recommended for experienced users and should not be attempted if you're unsure of the consequences.
    Ask your mom for a new computer since this one is apparently broken. JUST KIDDING! :D Still, this solution could have consequences so please watch out.
    First off, close all other tabs and internet thingies you've got going. Downloading anything? Shut it down. I'm serious. Close your browser and rightclick your antivirus program. The icon can be found in the pop up next to the time (right side of the screen) when you're a Windows user. Select a similar function to "disable" or turn off". It will most likely warn you that you are no longer protected from virusses and this is true which is why this is a last resort. Ofcourse you know what you're doing, or at least pretend to, and you're sure so hit that OK button.
    Open your browser and visit soompi.com and log in. When logged in, turn on your antivirus program again. Rightclick the icon and select "enable", "turn on" or a similar function. Can't find the option? Reboot your computer, that should do it. This should solve your problem.
  • If none of these help solve your problem, contact a mod or admin.

 

Stay tuned for further updates! If you want something added, please let me know by PM or by posting in this thread :) 

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18 hours ago, CamelKnight said:

@Paola Patti That's the correct spot to change your nickname :) Try logging out and in again to see if that solves it. If not, let me know!


@CamelKnight I did that last night but it didn't work, however, it seems that after being inactive on the site for most of the day, the issue has resolved itself. Thank you for your assistance! :D

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@stroppyse I've not noticed any problems regarding IG or Twitter posts, but I don't use those a lot either. It's possible that IG/Twitter force a certain resolution when trying to copy and paste, though that does sound silly. If you can provide me with an IG or Twitter clip you wish to copy and paste (link to the post), I'll gladly run a few tests to see what happens :)

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@Vanessa Angel Cardona There are multiple possible reasons why this occurs. So let's start with the basics and work our way through to the more difficult ones :)

First off, have you tried to refresh the page (as in, refresh soompi.com as I'm assuming you mean the articles on our homepage)? If not, please try doing so with CTRL+F5. See if that helps.

If it doesn't fix the problem, go back to the page that redirected you and hover over an article. In the bottom left, it should say where it leads you to. Does that mention either viki or spotoon?  I would imagine it doesn't, because in that case, the link wouldn't work for anyone, but best to check and rule out everything :)

If refreshing the page doesn't work, it seems you've got some software (possibly add-ware) that is messing things up for you. I would recommend a full scan of your computer for virusses and malware. Some piece of software has messed things up pretty good for you and removing virusses and malware might solve that for you.
After you've scanned your computer (Microsoft provides free tools for virusses and malware, search for Microsoft Essentials), reboot your computer and try again.

If that still doesn't help, try disabling your antivirussoftware. Beware though! Disabling this will leave your computer vulnerable to attacks from virusses so don't open any other website than soompi.com! See if you can visit an article now. Enable your antivirus after that so your computer is protected again. Do Not Forget To Enable The Antivirus Program! Seriously. There are many MANY threats out there to your computer and you don't want to go about browsing unsafe.

If that still doesn't work, I advise you to ask an IT professional to help out. There's only so much we can do from this side and as you pointed out: it does work when you're using your mobile so the problem must be in your computer.

Let me know if you need any further help :) 

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1 hour ago, shanzay01 said:

How to edit thread title?

 

@shanzay01

You have to have started the thread or be a moderator to edit the title. It's fairly simple to do.

Just go to your first post and press the 'Edit' button. As well as the post itself, the thread title appears along with some other options to work with. Like so:

Honeycam2017-01-1715-15-13.gif 

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I'm no longer receiving email notifications for when I receive messages and when someone posts on a thread I'm following. I've checked my settings and they are still the same, I've checked my spam folder and they aren't there, and I've cleared my cache, but nothing seems to solve the problem. Any advice would be helpful, thanks.

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4 hours ago, klg1 said:

I'm no longer receiving email notifications for when I receive messages and when someone posts on a thread I'm following. I've checked my settings and they are still the same, I've checked my spam folder and they aren't there, and I've cleared my cache, but nothing seems to solve the problem. Any advice would be helpful, thanks.

 

Have you checked your notification preferences in advanced settings?

SnHDFDe.gif

 

Toggle your preferences to your desired option and click the 'Save' button. Hope this works for you. 

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2 hours ago, MadraRua said:

 

Have you checked your notification preferences in advanced settings?

SnHDFDe.gif

 

Toggle your preferences to your desired option and click the 'Save' button. Hope this works for you. 

I'm still not getting emails, thanks for the suggestion though

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52 minutes ago, klg1 said:

I'm still not getting emails, thanks for the suggestion though

 

The only recourse is to email help@soompi.com with your problem and hopefully they'll be able to get it working for you again soon.

For any technical questions not covered by us here, you can also visit https://support.soompi.com/hc/en-us

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@AshleyY a lot of those links don't work since they link to threads in our old forum. It seems that list hasn't been updated since we moved to our new forum. You can send a PM to a mod responsible for that section of the forum and ask if they can update it :) 

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