Got a question? Read this first :)

[CamelKnight]

Last update: 20-06-2017

Most of the questions I've encountered here are basic problems which are fairly easily solved. In this thread I attempt to throw a bunch of the solutions to your problems together. Hopefully you'll be able to solve your problem with any of the solutions provided. If not, please post your question either here or in a new thread and we'll get back to you as soon as possible  (Please note that this thread is a work in progress so additional solutions may be added later)

If you have a solution to a problem but don't find it in here, don't hesitate to post your solution! 

First off: Have you read this thread yet? Not only is it a nice welcome to our (not-so-)new forum, it also provides some answers to problems you might have.
If you can't find your answer here, you might want to try https://support.soompi.com for basic help questions or ask a mod directly. Don't worry, we don't bite  (well, I don't. But I hear @MadraRua does. She's been vaccinated though)

 

Functions:
Have you always been wondering how you might do this or that on our forum? You can find an extensive list right here. For your convenience I've selected a few of the most used functions and posted them here. 

How to post a image:
Click the “Insert other media” button on the bottom right of the editor, and click “Insert image from URL”.
An even easier way to post a image is to go directly to the picture and copy it with CTRL+C. CTRL+V will place it in your post.
Another option is to rightclick the image and click "save link address" and paste the link in your post. Hitting enter after the link will copy it. 

 

Good job captain!

 

How to embed a Youtube video to your post:
Go to your favorite video on Youtube and copy the link.The link must not have extra stuff at the end like &t=6m3s. You can also pick a different video if you're too embarrassed with your current favorite. We try not to judge your taste in music. When you've done that, just paste the link into your post and hit enter. 

 

How to tag someone in your post:
Another usefull function of the forum is the option to tag your chingu (or oppa, hyung...). Your friend (or.. well... you know) will receve a message that he/she's been mentioned in your post. 
All you need to know is their username. As mine is CamelKnight, you would be able to tag me into a post with adding an @ in front of my username. So @CamelKnight mentions me. When you write an @, a dropdown list of all users will become visible. It may take a second or two to load and the more letters of the username you type, the better the selection will be.

Hey look, I've got a mention!

 

How to add a link to your post:
In order to post a link to a different thread or website, simply copy the link, and you can either post it as you would normally with CTRL+V. If you want a word to contain a link to your website, just highlight the word you want and click the link option in the bar above your post (looks like an 8 lying down)

 

How to post a spoiler:
 

Spoiler

Just click the eye-sign at the top of the bar where you can also choose emoticons, font and font size. It will add a block with a Spoiler mention above it. Type in it to fill your spoiler.

Click and type outside of it to go back to normal posting

 

There are plenty more features. I've only listed those who are used most often. If you want to know what else you can do, please take a look at this list. I'll add some basic troubleshooting a bit later

 

Basic troubleshooting:

Most of the problems you encounter are not so much problems with Soompi, but problems with your browser or a piece of software you're running. This may sound odd since these problems often arise when we perform changes on our end. Fact is though that sometimes your browser doesn't pick up on those changes. So here are a few solutions for you to try out before screaming murder and fire (which is a literal translation of a dutch proverb  ):

I can't log in because I lost my password or username:
Hmmm... that's quite silly of you! But, we're here to help so here goes. When you try to log in, there's an option to recover your password. We will ask for either your username or emailaddress. Fill that in and we'll send you a link to reset your password.
Forgetting your username is even sillier and it's going to be a bit difficult. Remember your last post? What did you write about? Was it that awesome new cat video you saw on Youtube? Your confession to one of the guys from your preferred boy/girlgroup? Or perhaps to your favorite moderator (I'm not saying you did, I'm not saying you didn't....)? Find that post and you'll have your username again!

I can't log in:
We recently (november/december 2016) had a problem where users were unable to log in. The site said they had already logged in on soompi.com but the forums said they weren't. This problem is often easily solved. Try logging in. No, seriously. First log out of soompi.com, then log back in. This should solve your problems.

I can't see my latest post, update, something else:
This problem usually has to do with a corrupted cached page or corrupted cookies stored on your computer. Cookies and cached pages (or history) are used to store information about your session at soompi.com on your computer to make sure the pages load faster. It's easier to tell your computer that a certain page has not changed than to have it download the entire page again, right? Corrupted does not mean someone else licked your cookies, but instead you tried to download chocolate chip cookies but your computer thought you wanted regular cookies. We can't have that so let's download those chocolate chips again!
After each step, close your browser and reopen it.

• First, try refreshing your browser with CTRL+F5. This will bypass your cache and fetch the entire page from our server. If it works, it will overwrite the bad cached page and you've got chocolate cookies.
• If that doesn't work, it's going to be a bit tricker as you will have to remove your browserhistory. Depending on your browser you may or may not be able to select only the data from soompi.com. Chrome for instance will let you search for specific pages and delete only those you want. For detailed info about how to clear your history go here. Note that this website does not show you how to delete a specific website only. For Chrome you can simply go to History (CTRL+H), search for soompi.com (top right) and tick all the boxes for soompi.com. Scroll back up and select "delete all selected" or something similar.
  There's no need for you to remove all your history or all your history of soompi.com. Remember when it worked fine? Select all the pages up untill one day before it didn't and remove those pages.
• If that doesn't work either, you'll have to remove cookies. This solution also doesn't require you to remove everything. Just from those days it didn't work. Ofcourse, if you want to be sure, you can delete everything. It's no big deal. 
  For detailed info about how to delete your cookies go here. Again, this website does not show how to remove cookies for soompi.com only. For Chrome, go to Settings (the 3 dots or bars at the top right), scroll down to Privacy, click Settings For Content and click All Cookies And Sitedata. Please know that I translated these from Dutch so the English settings may be slightly different. I'm immensely sorry my mother language is a different one from yours (well, in most cases at least).
• If that doesn't work, your problems may be due to an antivirus program that's blocking your access to soompi.com. This solution is only recommended for experienced users and should not be attempted if you're unsure of the consequences.
  Ask your mom for a new computer since this one is apparently broken. JUST KIDDING!  Still, this solution could have consequences so please watch out.
  First off, close all other tabs and internet thingies you've got going. Downloading anything? Shut it down. I'm serious. Close your browser and rightclick your antivirus program. The icon can be found in the pop up next to the time (right side of the screen) when you're a Windows user. Select a similar function to "disable" or turn off". It will most likely warn you that you are no longer protected from virusses and this is true which is why this is a last resort. Ofcourse you know what you're doing, or at least pretend to, and you're sure so hit that OK button.
  Open your browser and visit soompi.com and log in. When logged in, turn on your antivirus program again. Rightclick the icon and select "enable", "turn on" or a similar function. Can't find the option? Reboot your computer, that should do it. This should solve your problem.
• If none of these help solve your problem, contact a mod or admin.

 

Stay tuned for further updates! If you want something added, please let me know by PM or by posting in this thread  

[CamelKnight]

@mjoshuareyes can you tell me in what thread you're having these problems and what phone you use?

[kpopjewels]

I'm new to Soompi so this is really helpful thank you.

[dashelee]

How to change display name? Everytime i tried it on setting page, it says "enter nickname". The problem is where the heck is "nickname"??? I filled all the details but still error. 

[CamelKnight]

@dashelee go right here: http://www.soompi.com/login/?action=profile

You'll find your nickname a bit down on the list  

[freehobos]

@CamelKnight This is gonna be a terrible question, but how do you create a thread??? I'm far from new to using forums, but for some reason, it's just not working for me. I clicked the create button at the top of the bar, but every time I tried to press the topic I want to post in, it doesn't work... Please help!! 

[Hanyeoun]

On 7/30/2016 at 1:18 PM, freehobos said:

@CamelKnight This is gonna be a terrible question, but how do you create a thread??? I'm far from new to using forums, but for some reason, it's just not working for me. I clicked the create button at the top of the bar, but every time I tried to press the topic I want to post in, it doesn't work... Please help!! 

 

Newly registered members must post at least 5 times before being able to create topics. It is one of our basic security measures in order to weed out spammers and malicious commentators. 

[freehobos]

On 7/30/2016 at 4:32 PM, Hanyeoun said:

 

Newly registered members must post at least 5 times before being able to create topics. It is one of our basic security measures.in order to weed out spammers and malicious commentators. 

Aaah! That makes sense. Thank you so much!! 

[jinsflower]

how does one become a moderator on soompi and how do you post articles on soompi too? 

Edited September 5, 2016 by jinsflower

[CamelKnight]

On 5-9-2016 at 9:54 AM, jinsflower said:

how does one become a moderator on soompi and how do you post articles on soompi too? 

Moderators are chosen each year. You're a mod for a year, after that you can either stay on for another year (if the admins and other mods are satisfied with your work  ) or resign.

If you want to be an editor/newsguy/gall for Soompi, I'd have to redirect you to the main site. I know some stuff from the forum, but virtually nothing about the main site  

[MythnoonA]

Hi--long-time member, just got back in with soompi help-- have to change my password again--only have the temp one I got when I had to reset (to get in here just now >< )-- tried to change my password, but don't see a place in my account where I can do that--am I just missing it? Checked account settings, and don't see anything there-- I'm sure I did it a few weeks ago when I was finally able to get back in...

edit: found where I can edit my username--but all I see is a box that says 'generate new password'--but not a place to put my own in.  ><

[CamelKnight]

@Hanyeoun can you answer @MythnoonA's question? I've noticed the same but afaik it was possible to set your own password before.

[Hanyeoun]

There should be a password tab in the account settings. It will redirect to our main site so the user could set up their configurations.

[CamelKnight]

18 hours ago, Hanyeoun said:

There should be a password tab in the account settings. It will redirect to our main site so the user could set up their configurations.

That's what I thought  But that seems to have changed to a "Generate Password" button.

[Hanyeoun]

25 minutes ago, CamelKnight said:

That's what I thought  But that seems to have changed to a "Generate Password" button.

It must have been a security update. The user can override the "Generate Password" feature and implement a password of their choosing instead of having a generated key to login.

[Farfalle]

On 2/1/2016 at 0:30 AM, CamelKnight said:

- When you want to enter the Naver stream, hit the Source button at the top left of your message box

Hello. If you don't mind, may I know which is the Source button? Because I can't find it

[CamelKnight]

15 hours ago, Farfalle said:

Hello. If you don't mind, may I know which is the Source button? Because I can't find it

Unfortunately that option has been disabled  So sorry!

[Farfalle]

4 hours ago, CamelKnight said:

Unfortunately that option has been disabled  So sorry!

Ah, okay. Thanks for the reply!  

[MythnoonA]

On 9/9/2016 at 7:32 AM, CamelKnight said:

That's what I thought  But that seems to have changed to a "Generate Password" button.

sorry I haven't replied before now--couldn't get in again. ><  When I checked last time I posted, found the same 'generate password' thing, and nothing else. Now that soompi has updated (and I changed my password), hopefully there will be no more problems getting in here. =p.  Thanks to you and Hanyeoun for helping!

[PaOLe]

On 7/21/2016 at 4:44 AM, CamelKnight said:

@dashelee go right here: http://www.soompi.com/login/?action=profile

You'll find your nickname a bit down on the list  

I've tried change my name and it seems to have worked for the other soompi sites but when I post on the forums (or even just click on the forum section), I still see my previous name. Is there anyway to change this? I only wish to show the username. 

[CamelKnight]

@Paola Patti That's the correct spot to change your nickname  Try logging out and in again to see if that solves it. If not, let me know!