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CarolynH

Not receiving email notification when I have a new message

Question

I used to receive an email when I received a new PM and now I do not.  I looked under notification setting and the box is check to receive email notification when I receive a new message.  Any suggestions?  I don't remember doing anything to disengage emails.  TIA!

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2 answers to this question

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Please log out from your account and log back in to be sure the email notification was saved properly. There is a possibility our latest update of the platform brought some minor problems and we're all looking into it.

If the problem persists, please ask an inquiry to this email explaining your issue including your username: help@soompi.com

Thank you!

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Might also be visible in your spam box. I know mine go there. Possibly because I first had the setting that I wanted an update on each post in a few threads. That gave me over 300 new mails a day so Hotmail assumed it was spam :)

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