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Hello, I would like to know if there's a way for me to get my Soompi account back?

This is my account that I used since 2011: https://forums.soompi.com/en/profile/588512-manasmile/ 

 

I tried to log in today but it didn't work. I know my mail and password and I'm sure I didn't get it wrong but it still didn't work... Now I just saw that the forum had issues with log in and we have to reset the password, but the problem is that the mail adress I used to make the account in 2011 doesn't work anymore, so I can't reset my password. I don't know if mods here can check with IP or something, but that account is really mine. I wonder if there's a way for mods to give it back to me or not?

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On 3/11/2019 at 1:30 AM, Mana* said:

Hello, I would like to know if there's a way for me to get my Soompi account back?

This is my account that I used since 2011: https://forums.soompi.com/en/profile/588512-manasmile/ 

 

I tried to log in today but it didn't work. I know my mail and password and I'm sure I didn't get it wrong but it still didn't work... Now I just saw that the forum had issues with log in and we have to reset the password, but the problem is that the mail adress I used to make the account in 2011 doesn't work anymore, so I can't reset my password. I don't know if mods here can check with IP or something, but that account is really mine. I wonder if there's a way for mods to give it back to me or not?

You have to key in your email, then click on forget password and reset. But given that your email no longer works, there's not much we can do. Mods don't handle the tech stuff but you can write to Soompi Support...

 

https://support.soompi.com/hc/en-us/requests/new

 

 

 

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